How to Troubleshoot login issues in Blackbaud?

Introduction of Blackbaud.

Blackbaud is a software publishing industry, which is founded in 1981 in Newyork.

Blackbaud headquarter is in 2000 Daniel island drive, Charleston, South Carolina, United States.

The founder of Blackbaud is Anthony Bakker, and Michael Gianoni CEO.

Blackbaud supplies software and services which is specially designed for non-profit organizations.

Blackbaud main focus on fundraising, website management, CRM, analytics, financial management, ticketing, and education administration.

Blackbaud has its office internationally in London, England, Sydney, Australia, Toronto, Canada and Wan Chai, Hong Kong.

At early Anthony Bakker, the founder of Blackbaud developed a computerized billing system for Manhattan, Nightingale-Bamford School in Manhattan, New York City.

Anthony Bakker expanded client list by 1982 which allowed him to quit his Bank job and incorporated Blackbaud Microsystems.

Anthony Bakker's company was headquartered in New York City.

The first product By Anthony Bakker was student Billing.

When Anthony Bakker decided to relocate from New York City due to high operational costs at that time the company had 75 employees in 1989.

Blackbaud was relocated to Mount Pleasant, South California with the help of a business loan of $750,000.

Blackbaud presence is in more than 60 countries across the world.

Blackbaud provides services to more than 27000 customers.

It suggested to contact Blackbaud Support which enables its user's facility of accessing their accounts.

Whatever the problem is whether it is related to file sharing, audio/video or any other.

Do not get panic if you are facing any problem related to Blackbaud services. Just contact with the toll-free number +1-877-637-1326 and get solution instantly by effectiveness and efficiency.

Steps to Troubleshoot the login issues:

The below steps are designed, helps to address issues with or errors encountered when logging into Blackbaud products.

Steps:

Step 1: First user have to verify his name and password, it is 8 or more charaters, and user have to be sure that the caps lock and num lock are off.

Step 2: Now User have to rename BBUPDATE.INI file on the workstation.

Step 3: Now if the error occurs on operating system that has User Account Control (UAC) enabled, then user have to right click the shortcut for the Blackbaud application and Now select “Run as administrator”.

Step 4: Now user have to verify the version of executable being used on the workstations, now match one on the server.

Step 5: Now log on with windows account that has local administrator rights or required NTFS permissions and then attempt to log in again.

Step 6: If a user is using Windows authentication within the Blackbaud application, Then user have to log into the Blackbaud application with the help of an ID that is not mapped to windows account for example such as Supervisor and remove the Windows authentication.

Step 7: Now user have to determine the server’s IP address then he have to attempt to PING the SQL server by IP address and by server name (DNS name) from a command prompt.

Step 8: Now determine which version and edition of SQL server is being used.

Step 9: Now user have to verify the SQL server is running on the server and verify the database is online, then attempt to login at the server.

Step 10: User have to make sure all users are logged out, now detach and reattach database by the help of Blackbaud Management Console.

Step 11: If a user is using SQL Server standard or enterprise edition, verify the authentication method being used by SQL server:

·        First user have to add proper permissions needed for users in Windows Only authentication environment.

·        If user using mixed mode authentication or once permissions have been added for users in Windows only authentication, Now try to ping the server by IP address and by the help of server name from DOS.

Step 12: Now user have to determine the port number and protocols being used by SQL server.

Step 13: Now verify that user is running MDAC version 2.8 or higher. If it is not, then user have to download and install the latest version of the MDAC.

Step 14: Now use Telnet port being used by SQL server to verify the connection is possible.

Hope the information is helpful to deal with your issues for more information and solution related to mail issues contact to: webmailhelp